Reeferparts

CONTACT INFO

4075 East Market Street York, PA 17402

Tel: +1 (717) 840-0195 Fax: +1 (717) 840-4545

sales@reeferparts.com

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Return Policy

ReeferParts Return Policy:

It is company policy that no product may be returned without prior authorization by ReeferParts. Returns may be subject to a minimum 20% restocking fee, possible inspection costs, and freight charges where applicable. Returns must be without damage and in original and intact packaging.

If you would like to return a product due to incorrect ordering, supply and/or possibly being defective, please contact Customer Service at +1 (717) 840-0195 or sales@reeferparts.com for a Return Material Authorization (RMA) form. Customer Service will provide you with additional instructions at this time.

Cancellation Policy:

Orders may be cancelled prior to shipping subject to prior authorization by ReeferParts and a cancellation charge of between 10% and 100% of the order value, depending on the circumstances and solely determined by ReeferParts. If you would like to cancel an order, please contact Customer Service at +1 (717) 840-0195 or sales@reeferparts.com for authorization and a quote of the cancellation charge for the order or item/items in question.

Warranty:

Parts will be warranted for ninety days from date of shipment from ReeferParts, or for the balance of the original unit warranty, whichever is greater. All parts claimed to be defective under warranty are subject to ReeferParts’ inspection and approval of the claim. All claims must also be assigned a Return Material Authorization (RMA) number for processing. Please contact ReeferParts for a RMA number at telephone number +1 (717) 840-0195 or email sales@reeferparts.com. A ReeferParts representative will respond to the request within two business days. Parts being returned for warranty consideration must be returned freight prepaid, but ReeferParts will refund freight cost for valid claims to customer.

This warranty does not apply to any equipment or components which, in ReeferParts sole judgment have been subject to misuse or negligence and/or operated contrary to the manufacturer's design criteria. ReeferParts accepts no responsibility for any duties, taxes, or associated charges that may be applicable in accordance with the regulations of the country where such warranty repair is performed.

No liability shall be attached to ReeferParts until said machinery or materials have been paid for, and then said liability shall be limited to the cost of repairing or replacing said defective product or component. In no case shall the liability exceed the unit price of such equipment involved in the claim. Except for the warranties contained above, ReeferParts makes no other warranty expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose. ReeferParts expressly disclaims and denies all liability for special, incidental, or consequential damages or losses of a commercial nature arising out of a malfunctioning product or its parts or components thereof or as a result of defects in material or workmanship. The owner's sole and exclusive remedy, and ReeferParts’ sole and exclusive liability, shall be limited to the repair or replacement of parts or components contained in the products provided by ReeferParts.